Privacy Policy

 

This Privacy Policy describes how Durga Enterprise, operating under the brand "A2 Origins" ("we", "us", "our"), collects, uses, stores and shares your personal information when you visit our website, message us on WhatsApp Business or Instagram, or purchase A2 Bilona cow ghee, buffalo ghee, and related dairy products from us.

1.1 Information We Collect

We collect the following categories of information:

•     Order Information: name, delivery address, phone number, email address, and payment details, collected when you place an order via our website, WhatsApp, or Instagram.

•     Device Information: IP address, browser type, and browsing behaviour on our website, collected automatically through cookies, log files, and similar tracking technologies.

•     Communication Information: messages, order enquiries, and support requests exchanged with us over WhatsApp, Instagram, phone, or email.

1.2 How We Use Your Information

We use your personal information to:

•     Process and fulfil your order, arrange shipping, and share order confirmations and invoices.

•     Communicate with you regarding your order, delivery updates, and support requests.

•     Screen orders for potential fraud or risk.

•     Send you information about new products, offers, or festive combo packs, where you have opted in to receive such communication.

•     Improve our website, WhatsApp catalogue, and Instagram store experience.

1.3 Sharing of Information

We share your Order Information only to the extent necessary with trusted third parties who help us run our business, including:

•     GoKwik, our payment and checkout partner, for processing prepaid and partial-COD transactions.

•     Zoomway and other courier/logistics partners, for delivering your order.

•     Government authorities, where required to comply with applicable law, a lawful request, or to protect our legal rights.

We do not sell or rent your personal information to any third party for their independent marketing use.

1.4 Payment Security

All prepaid and partial-COD payments are processed through GoKwik, which adheres to PCI-DSS standards. Your payment data is encrypted in transit (SSL) and is not stored by us on our own servers.

1.5 Cookies

Our website (once live) uses cookies to remember your cart, session, and preferences, and to help us understand how visitors use our site. You may disable cookies through your browser settings, though this may affect site functionality.

1.6 Data Retention

We retain your Order Information for as long as necessary to fulfil orders, comply with tax and accounting laws (including GST record-keeping requirements), and resolve disputes, unless you request earlier deletion where legally permissible.

1.7 Your Rights

You may contact us at any time to access, correct, update, or request deletion of your personal information, or to withdraw consent for marketing communication, by writing to us using the contact details below.

1.8 Communication Consent

By placing an order or messaging us, you consent to receiving transactional and, where opted in, promotional communication from us via WhatsApp, SMS, email, or Instagram.

1.9 Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted with a revised effective date.

1.10 Contact Us

Durga Enterprise (operating the brand "A2 Origins")

Registered Address: B-74, Shyam Nagar, Near Pasodra Patiya, Navagam, Kamrej, Surat, Gujarat, India

Email: sell.a2origins@gmail.com   |   Phone / WhatsApp: +91 76001 12912

FSSAI License No.: 20726022000610   |   GSTIN: 24CKYPM7998H1ZZ