Return , Refund & Cancellation Policy

Because A2 Origins's cow and buffalo ghee is prepared fresh in small batches using the traditional Bilona method, and is a perishable, consumable food product, our return and refund policy is designed to protect both product quality and customer trust.

3.1 Return Window

You may request a replacement or refund within 2 days of receiving your order, and only under the specific circumstances listed below. Once a jar/tin/can has been opened or used, it becomes ineligible for return or refund, in line with food-safety norms.

3.2 Eligible Situations for Return/Replacement

•     The product received is damaged, leaking, or the seal is broken at the time of delivery.

•     You received the wrong item or an incorrect quantity.

•     The product had expired before the date of delivery.

To claim a return/replacement, please share your order number, invoice, and clear photos/unboxing video of the outer box and the affected product with us at sell.a2origins@gmail.com or on WhatsApp within 2 days of delivery.

3.3 Natural Product Variance (Not Eligible for Return)

Our A2 Bilona ghee is handmade from A2 milk of Gir and Kankrej cows, and buffalo milk, using traditional slow-churning methods. Because of this, minor natural variation in colour, aroma, texture, or granulation between batches is normal and does not indicate a quality defect. Such variance is not eligible for return, replacement, or refund.

3.4 Cancellation Policy

•     Orders can be cancelled free of charge only before they are shipped.

•     Once an order has been dispatched, it cannot be cancelled; you may instead raise a claim under Section 3.2 if the product arrives damaged, wrong, or expired.

•     A2 Origins reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or issues with the delivery/payment information provided.

3.5 Partial COD Orders

For orders placed with partial Cash on Delivery, the advance amount paid via GoKwik/UPI/bank transfer is adjusted against the order value. If an eligible refund is due under Section 3.2, the advance portion will be refunded to the original payment method; the COD portion collected at delivery, if any, will be refunded via bank transfer/UPI after verification. Advance payments are non-refundable in case of customer-side cancellation after dispatch or refusal to accept delivery without valid reason.

3.6 Refund Process & Timelines

Once a return/replacement request is approved, we will arrange pickup where applicable, inspect the returned item, and process your refund or replacement within 5-7 business days. Refunds are issued to the original mode of payment unless otherwise agreed.

3.7 Contact for Returns & Refunds

For any return, refund, or cancellation query, please write to us at sell.a2origins@gmail.com or call/WhatsApp us at +91 76001 12912.